Privacy Policy

Important Information and who we are

Information is collected from you when you register with us, order goods from us, sign up to receive updates or when you participate in competitions & surveys.

This may include name, mailing address, telephone number, email address and card details.

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Sensitive and private data is sent over a SSL secured communication channel and is encrypted and protected with digital signatures.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit

The data we collect about you

Information is collected about you to enable us to process any orders you make, manage your online account with us and where permitted, email you with relevant product offers and promotions.

When processing your order, we may send your details to and use information from, credit reference and fraud prevention agencies. We also send your name, shipping address and contact telephone number and in some cases email address to registered courier companies for the purpose of delivering your goods.

Roxanas Flowers will never share any of your personal information with any third-party companies for marketing purposes.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. The websites http://www.aboutcookies.org and http://www.allaboutcookies.org will provide more information on cookies, should you wish to learn more.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Marketing

Information is collected about you to enable us to process any orders you make, manage your online account with us and where permitted, email you with relevant product offers and promotions.

When processing your order, we may send your details to and use information from, credit reference and fraud prevention agencies. We also send your name, shipping address and contact telephone number and in some cases email address to registered courier companies for the purpose of delivering your goods.

Roxanas Flowers will never share any of your personal information with any third-party companies for marketing purposes.

Access to your information

We want to make sure that the information we hold about you is up-to-date & correct at all times. If you would like to receive a copy of all, or some, of the information that we hold about you, you have the right to do so. 

You can request this from us via email or in writing. We may charge a fee of £10 for dealing with your request.

You may also ask us to remove or amend any information that we hold about you that you think is inaccurate. You can do this via email, telephone or in writing.